Required client handover or close-out blocking items are still open.
Readiness: NOT READY · Approval: APPROVALS PENDING · Execution: EXECUTION NOT COMPLETE
Close-out cannot be completed until the remaining blockers are resolved.
Blockers: 5 · Final report: Not Started · Archive: Active / Not Archived
Support Window Blocks Close-Out Open
Capture the agreed support window, escalation path, ERPWeb owner, client owner, and support expectations after production go-live.
ERPWeb owner: ERPWeb Support Lead
Client owner: Client Project Owner
Handover Note Blocks Close-Out Open
Document what changed, what was upgraded, important usage notes, new processes, and any operational notes the client must know.
ERPWeb owner: ERPWeb Project Lead
Client owner: Client Project Owner
Known Issue Blocks Close-Out Open
List any known post-go-live issues, accepted risks, workarounds, responsible owners, and target follow-up dates.
ERPWeb owner: ERPWeb Functional Lead
Client owner: Client UAT Owner
Monitoring Check Blocks Close-Out Open
Confirm the upgraded production system is being monitored after go-live, including logs, scheduled actions, queues, integrations, and user-reported issues.
ERPWeb owner: ERPWeb Technical Lead
Client owner: Not assigned
Monitoring Check Open
Review the production system after users have started working and record whether any urgent support action is required.
ERPWeb owner: ERPWeb Support Lead
Client owner: Not assigned
Client Acceptance Blocks Close-Out Open
Capture client confirmation that the upgraded production system is accepted, including any accepted conditions.
ERPWeb owner: ERPWeb Project Lead
Client owner: Client Decision Maker
Close-Out Readiness Blocks Close-Out Open
Confirm support handover is complete, known issues are documented, acceptance is captured, and the upgrade can move from hypercare to normal support.
ERPWeb owner: ERPWeb Project Lead
Client owner: Client Project Owner
Do not close the upgrade project until the support window is captured, monitoring checks are recorded, known issues are documented, client acceptance is captured, and all close-out blocking items are closed or formally accepted.